Payment is expected prior to postage and handling of your order.
Payment must include the total costs of the product ordered, any applicable taxes and associated postage and handling.
Our payment methods include:
1. Cheque 2. Money Order 3. Pay Pal 4. Direct Deposit
Delivery Time
When you place an order, we will calculate the postage costs and delivery dates for you based on the availability of your items
and the amount of cards you purchase. These details will be provided to you on the invoice which will be sent to the email address
specified in your Order Submission.
More About Shipping and Delivery Costs
The total postage cost will be determined by the amount of cards you purchase. See our postage & Handling page for further
information.
Undeliverable Products
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue
a full refund (excluding shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were
undeliverable, you are welcome to place a new order with us directly over the phone.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after
4 weeks from the estimated delivery date, please contact us immediately.
An item will be deemed undeliverable under the following criteria:
Incorrect Address: - If the address is incorrect or outdated, the package is typically
returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
Other Address Problems: - If the order is being shipped to a prison, there may be delivery restrictions
associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Refused by Recipient: - If a gift recipient is not expecting a gift, they may refuse the package if
they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a
surprise is on the way.
Refunds
We happy to arrange an exchange or offer a credit subject to the terms and conditions below. However please note we do not offer
Cash Refunds.
Product Returns
Should you not be happy with your purchase you may return it for a credit subject to the following terms.
1. You must notify us within 14 days from date of purchase to be eligible for any exchange or credit.
2. All returns (other than for faulty goods) are subject to a 20% restocking fee and any shipping costs incurred in the
transaction / return.
3. The customer shall be responsible for shipping costs for all warranty and returns.
4. Return of goods will only be considered if unused and returned in original packaging. The Supplier reserves the right to
refuse any Return if in the opinion of the supplier the goods have been used or soiled on any way.
5. ALL returns must be accompanied by the Original Receipt and Return Authorisation Number to be considered for exchange
or credit. (See instructions below on how to obtain a Return Authorisation number)
Explain the products defect and provide us with your original Order Number. Be sure to include your Name, Address, Telephone number,
and e-mail address.
Once you contact us, we will e-mail you a Return Authorisation Number and the correct address to ship the item to.
Once you have all the correct information place the item in its original box or covering along with your original Receipt.
Please write the supplied authorisation number on the Receipt.
RETURNS WILL NOT BE ACCEPTED WITHOUT AN AUTHORISATION NUMBER.
30 DAY POLICY (Consumable products excluded)
If due to any defect in materials or workmanship, this product fails to maintain its integrity we will
replace it with the same or different card. This does not cover replacement because of acts of God, misuse, accident or alteration
or other cause not within the control of the supplier. The customer is responsible for shipping costs for all exchanges or replacements.
Copyright
All images contained within this website are the sole property of billie cards and therefore cannot be copied or sold without the express
permission of billie cards. Any breaches of this will result in legal action being taken against the offender(s).
